Auction

Most vehicles on our auction have been subject to an insurance claim. That could mean they have been stolen, been involved in a collision or natural disaster.

When a vehicle is damaged, it is assessed by a qualified inspector who decides whether it is repaired or written off based on the cost of repair. Insurance write-offs are thoroughly inspected and categorised before they reach us. We are always upfront about write-off categories and share as much detail as we can about vehicle damage.

Here is what the categories mean:

Category N vehicles have been written off by the insurer as it was uneconomical to repair, but these have not suffered structural damage. The vehicle's structural frame or chassis did not suffer any damage. There may be other things to consider, such as whether parts are easily available.

Category S vehicles have suffered structural damage and been written off by the insurer as it was uneconomical to repair. This damage could be to any part of the vehicle's structural frame, including the chassis.

Category B are not sold by Overton These vehicles cannot be repaired safely but can be ‘broken down’ into useable parts before the shell is crushed. You can find parts from breaking vehicles at https://overton-automotive.co.uk/parts

Category A vehicles are crushed and scrapped with no parts are removed. A typical Cat A vehicle may have been on fire or significantly damaged. There are two more categories you might see in our auction. These vehicles are not insurance write-offs and are HPI clear, which means they have no record of being damaged.

Category X vehicles are unrecorded on HPI and may be dealer disposal, stolen recovered, police seizure and/or have light damage.

If we have a V5 for a vehicle, this will be noted in the description. If not stated, no V5 will be supplied. Cat S vehicles are never supplied with a V5, so you will need to apply for a replacement logbook from the DVLA.

Please check your vehicle for any damage or discrepancies at the time of collection and raise it at that point. Once a vehicle or item has left our site, we assume it is accepted and we are not able to discuss damage or discrepancies. This is within the guidelines of our terms and conditions, which are accepted by members when you register with us.

If you have an issue with a vehicle, please let us know so we can investigate the problem. If you choose to refuse a vehicle, you will need a valid reason such as:

• Additional, undisclosed damage
• Missing parts
• Wrong model, year, or fuel type

Some vehicles on our auction have a minimum reserve price – these are relisted if the final bid is below the reserve. In adverse occasions they vehicle may be relisted as the buyer has revoked on purchasing the vehicle and paid a cancellation fee to have the vehicle relisted.

If you would like to get a quote or book a vehicle delivery, please speak to one of our advisors on 01224 722 354 option 2 or auction@overton-automotive.co.uk

You are buying a salvage vehicle from a salvage auction, these vehicles will often need repairs to make them road legal– we recommend that you send a recovery vehicle to collect your won item. You should not be planning to drive the vehicle off site. However it is completely at your own liability should you choose to do so.

Please speak to one of our advisors  on 01224 722 354 option 2 or auction@overton-automotive.co.uk do not attend site to collect a vehicle without contacting us in advance.

You are given 7 days’ free storage to collect a vehicle. After this, storage is charged at £15 per day. 

Yes, you are welcome to view the vehicle prior to sale. However, this is strictly appointment only and you must call us prior to arrival to arrange this. If you are unable to view the vehicle in person, we are happy to complete a video walk round or a phone call to discuss the vehicle in further detail.

It costs £100+vat to list your vehicle up to three times at our auction.

Please contact our auction department on 01224 722 354 option 2 or auction@overton-automotiove.co.uk where one of our dedicated auction sales team will talk you through the process.

To sell your vehicle through our auction, you must provide: vehicle keys, vehicle logbook in seller’s name OR proof of purchase receipt, and photo ID

We want all our customers and clients to have a great experience when dealing with us.

We will strive to resolve your complaint within 3 working days of receipt and will make sure the situation you have raised is fully investigated. If we cannot resolve this issue in the 3 working days, we will let you know and aim to resolve this within 5 working days.

In the rare circumstances where we are unable to resolve the complaint within 5 working days, we will keep you informed of the next steps on a regular basis.

Your feedback is important to us and we record all complaints to make sure we address customer concerns.

If you are unhappy with a product or service that you bought from us or want to tell us if your experience was not as expected, please put the complaint in writing to one of the following channels:

Email

Send your thoughts to sarah.allan@overton-automotive.co.uk who will forward your concerns to the right department supervisor to be dealt with.

In writing

Please address your letter to:

Complaints
Overton Automotive,

Dyce Drive
Dyce,
AB21 0EQ

The quickest way to call us on 01224 722 354 option 2 between 8.30am-6pm, Monday to Friday.

Alternatively, please email us auctions@overton-automotive.co.uk

Speak to us online Monday- Friday 09:00-17:00 (Please use our live chat widget showing on right bottom)